Order Processing & Dispatch

Orders are processed within 1- 3 business days (excluding weekends and public holidays).

Once your order is confirmed, you will receive an email with your order details and tracking information after dispatch.

Orders are subject to availability. In case of any delay or stock unavailability, we will notify you via email or phone.

Shipping Charges

1. Domestic Shipping

Free standard shipping on orders over $100.

$10.00 flat rate shipping for orders under $100.

2. Express Shipping Available

$15.00 flat rate express shipping.

3. International Shipping

We are in the process of starting international shipping very soon. 

Delivery Timeframe

1. Standard Shipping

• Metro Cities: 2- 6 business days.
• Remote Areas: 7- 10 business days.

2. Express Shipping

• Metro Cities: 1- 3 business days.

Note: Delivery timelines are estimates and may be affected by circumstances such as weather conditions, transportation disruptions, or public holidays.

Shipping Partners & Tracking

We partner with Australian Post and trusted courier services to ensure safe and timely delivery of your orders.

Once your order is dispatched, a tracking number will be sent via email and SMS, allowing you to track your shipment status.

Address Accuracy & Non-Delivery

Please ensure that your shipping address and contact information are accurate and complete at the time of checkout.

If a package is returned due to an incorrect address, recipient unavailability, or refusal of delivery, additional shipping charges may apply for re-delivery.

Delayed / Lost Shipments

If your order has not arrived within the estimated delivery period, please contact our support team at support@brownmaterial.com.au.

In the rare event of a lost shipment, we will work with the courier partner to investigate and provide a replacement or refund where applicable.

Order Modifications & Cancellations

Orders can be modified or cancelled within 24 hours of placement, provided they have not been dispatched.

Once an order has been shipped, modifications and cancellations are no longer possible.

Need Help?

For any shipping-related questions, please contact us at support@brownmaterial.com.au.