Returns Policy

We will gladly accept the return of item(s) within 14 days of your order being delivered for Australian customers. For international consumers please reach out to us on support@brownmaterial.com.au

Return Conditions

To be eligible for a return, items must be:

* Returned within 14 days of receiving your order
* Unworn and unused
* Unwashed
* In their original condition
* Returned with all original tags attached
* Free from marks, stains, odours, damage or alterations

We reserve the right to decline a change-of-mind return if the item does not meet these conditions.

Please do not send items back without first submitting a return request and receiving approval from us.

Please Note: Accessories (Caps) cannot be returned unless they are faulty.

Before You Start

Return shipping costs for change-of-mind returns are the responsibility of the customer.

Once your return request has been approved, brownmaterial will provide you with a return shipping label.

The cost of return shipping will be calculated based on the size and weight of your return parcel and will be deducted from your refund.

Return shipping costs may vary depending on the number and type of items being returned, particularly for heavier items.

Original delivery charges are non-refundable for returns.

Final sale items can only be returned if they are faulty. Please contact our team at support@brownmaterial.com.au for further assistance.

How to Return Your Online Order

Important: Returns not submitted through our Returns Portal will be rejected and sent back. No refund will be issued.

Step 1 - Submit Your Return

Log in to your Shop account, go to Your Orders, select the item(s) you would like to return and submit a return request.

Step 2 - We’ll Review Your Request

Once submitted, your return request will be sent to our team for review.

Please allow up to 7 business days for your return request to be reviewed and approved

Step 3 - Receive Your Return Label

Once your return has been approved, we’ll provide you with a return shipping label and return instructions.

Step 4 - Send your Return

Pack your item(s) securely, attach the supplied return label and drop the parcel off with the shipping carrier specified on your label.

Please keep your lodgement receipt and tracking information until your return has been completed.

Step 5 - Receive Your Refund

Once your return has been received and inspected, an approved refund will be processed.

The applicable return shipping cost will be deducted from your refund amount.

Refunds

Once your return has been received, it will be inspected to ensure it meets our return conditions.

If approved, your refund will be processed to your original payment method, less the applicable return shipping cost.

Please allow additional processing time for the refund to appear in your account depending on your bank or payment provider.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged or different from what you ordered, please contact us so we can assist you.

Where an item is faulty or otherwise covered by the Australian Consumer Law, your statutory rights and remedies will apply. This may include a refund, replacement or other remedy where required by law.